Stakeholders
The relationship of stakeholder to events
Bowdin, 2011: 230
Bowdin, 2011: 230
Client: Jane Tattersall
Attendees: Student Candidates, Tutors
Venue: Workstation Sheffield, The employees
Event managers: Danielle Wright and Leah Pemberton
Volunteers: Facilitators and Assessors, (students)
Sheffield Hallam
Attendees: Student Candidates, Tutors
Venue: Workstation Sheffield, The employees
Event managers: Danielle Wright and Leah Pemberton
Volunteers: Facilitators and Assessors, (students)
Sheffield Hallam
Stake holder management
' It is vital for the feasibility of an event that management can identify and ultimately manage the varied interests of the stakeholders' O'Toole, 2011: 170
The management of the stakeholder for the assessment centre was not an intense process, as the only objectives set were by the client, the others such as; volunteers, candidates and tutors had expectations but not solid objectives. Therefore the management was simple, in a sense that we only had to meet one set of objectives but in another the pressure was on to reach the expectations of especially the tutors, and provide a experiential learning for the candidates.
In order to manage all the stakeholders, good levels of commuincation were necessary, and they proved successful between the client and all the volunteers. - Throughout the event (before and during) stakeholders who would be directly affected by changes to the programming were contacting regularly and given extra contact details in case of an emergency.
The management of the stakeholder for the assessment centre was not an intense process, as the only objectives set were by the client, the others such as; volunteers, candidates and tutors had expectations but not solid objectives. Therefore the management was simple, in a sense that we only had to meet one set of objectives but in another the pressure was on to reach the expectations of especially the tutors, and provide a experiential learning for the candidates.
In order to manage all the stakeholders, good levels of commuincation were necessary, and they proved successful between the client and all the volunteers. - Throughout the event (before and during) stakeholders who would be directly affected by changes to the programming were contacting regularly and given extra contact details in case of an emergency.
Key Attributes...
All stakeholders were contacted on a regular basis through word of mouth and via email, it was important to make sure all ideas were translated clearly through liaising with volunteers therefore there was also, two meetings arranged: one for them to sign contracts and agree hours and another to visit the venue and have a more in-depth brief.
Bowdin, 2011: 408 suggests that it not unusual to find that successful events have solid partnerships and strong links with loyal supporters (attendees, volunteers, corporate representatives) It was evident that the event couldn't of gone ahead without stakeholders such as; volunteers as they played a key role in leading tasks and documenting necessary information. We worked hard in forming both an informal and formal relationship with the staff, being readily available and easy to relate to, giving them a sense of comfort but also authority and leadership. Through reflecting on the tasks they carried out and feedback we received from them, it was evident that they thought we were readily available and easy to relate before the event and during, as 98% of the feedback was positive and commented on having a good experience - with a miner 2% who felt differently. |